Terms of Service

Last updated: February 2026

1. Introduction

These Terms of Service ("Terms") govern your use of the Estia Tuition website at www.estiatuition.com and any related services provided by Estia Tuition ("we", "us", or "our"). By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website.

2. About Estia Tuition

Estia Tuition is a UK-based online tutoring service providing personalised 1-to-1 Maths and English tutoring for children aged 5-16. We have been helping students achieve their academic potential since 2005.

3. Eligibility

Our tutoring services are designed for children aged 5-16 years. Parents or legal guardians must register on behalf of their children and are responsible for overseeing their use of our services. By using our services, you confirm that you are at least 18 years old and have the legal authority to enter into these Terms.

4. Services

Our services include, but are not limited to:

  • Personalised 1-to-1 online tutoring sessions in Maths and English

  • Access to our structured learning platform and study hub

  • Parent portal for progress tracking and reports

  • Free learning assessments and evaluations

  • Curriculum-aligned educational resources

5. Registration and Accounts

When you complete our learning assessment or register for our services, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of any account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised use of your account.

6. Fees and Payment

Our tutoring services are subject to fees as outlined during the registration process. All fees are quoted in British Pounds Sterling (GBP). Payment terms, including:

  • Payment is required in advance for tutoring sessions

  • We accept major credit and debit cards

  • Prices are subject to change with reasonable notice

  • All fees are inclusive of VAT where applicable

7. Cancellation and Refunds

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:

  • You have a 14-day cooling-off period from the date of purchase during which you may cancel without giving any reason

  • If tutoring services have commenced during the cooling-off period at your request, you may be charged a proportionate amount

  • Cancellation of individual sessions requires at least 24 hours' notice

  • Refunds will be processed within 14 days of cancellation

8. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software, is the property of Estia Tuition or its content suppliers and is protected by UK and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.

9. Acceptable Use

You agree not to use our website or services to:

  • Violate any applicable UK or international laws or regulations

  • Infringe upon the rights of others

  • Transmit any harmful, offensive, or inappropriate content

  • Attempt to gain unauthorised access to our systems

  • Interfere with the proper functioning of our website

  • Use automated systems to access our services without permission

10. Safeguarding and Child Protection

As a provider of educational services to children, we take safeguarding extremely seriously. All our tutors undergo enhanced DBS (Disclosure and Barring Service) checks and receive safeguarding training. We comply with all relevant UK child protection legislation and guidance, including the Children Act 1989 and 2004, and follow the statutory guidance set out in "Keeping Children Safe in Education".

11. Data Protection

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please refer to our Privacy Policy for full details on how we collect, use, and protect your personal information.

12. Limitation of Liability

To the fullest extent permitted by UK law:

  • We shall not be liable for any indirect, incidental, special, consequential, or punitive damages

  • Our total liability shall not exceed the amount paid by you for our services in the 12 months preceding the claim

  • Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law

13. Disclaimer

While we strive to provide high-quality tutoring services, we cannot guarantee specific academic outcomes or results. Educational progress depends on various factors including student engagement, practice, and individual learning abilities. Our services are provided to support and enhance learning, not to replace school education.

14. Third-Party Services

Our website may contain links to third-party websites or services (such as Calendly for booking). We are not responsible for the content, privacy policies, or practices of any third-party websites or services. Your use of such third-party services is at your own risk.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the updated Terms on our website with a new "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the modified Terms.

16. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. However, if you are a consumer, you may also be entitled to use the European Commission's Online Dispute Resolution platform or bring proceedings in your country of residence.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court, the remaining provisions shall continue to be valid and enforceable.

18. Contact Us

If you have any questions about these Terms of Service, please contact us at:

Estia Tuition

Email: [email protected]

Website: www.estiatuition.com

19. Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under UK law, including rights under the Consumer Rights Act 2015. For more information about your consumer rights, you can visit the Citizens Advice website at www.citizensadvice.org.uk.

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